Happy patient and caregiver spending time together. Senior woman holding cane.
Support Packages

Support Packages – Care That Works

At Homes2Care, we understand that everyone's journey is different. That's why we offer a tiered support model designed to meet the unique needs of each resident.

Our support packages are built around one goal: to provide the right level of care, at the right time, in the right home.

Tailored Support

Tailored Support for Every Need

Every Homes2Care resident receives a personalised support plan, developed in partnership with local authorities, social workers, and housing teams. Our trained staff deliver structured, person-centred support that promotes independence, emotional wellbeing, and stability.

Our model ensures every placement is safe, compliant, and outcome-focused, backed by documentation, safeguarding protocols, and measurable progress tracking.

Personalised Plans

Person-Centred

Outcome-Focused

Support Tiers

Our Four Support Tiers

From light-touch support to intensive 24-hour care — tailored to individual needs

TIER 1

Low Support

For tenants with low-level needs, such as early prevention cases, NEET (Not in Education, Employment, or Training) young people, or low-risk care leavers.

Support Frequency

1–2 visits per week (floating or scheduled)

Staffing

Visiting or shared keyworker support

Services Include

  • Tenancy sustainment
  • Signposting & welfare checks
  • Budgeting advice

Goal

Maintain independence and prevent homelessness

TIER 2

Medium Support

For individuals who need regular contact and guidance, such as those at risk of homelessness, survivors of domestic violence, or adults managing mild to moderate mental health challenges.

Support Frequency

3–4 sessions per week

Staffing

Dedicated keyworker (shared across 5–10 tenants) with on-call backup

Services Include

  • Keywork & goal setting
  • Tenancy sustainment
  • Referral coordination

Goal

Build confidence, stability, and pathways into education or employment

TIER 3

High Support

For residents with high or multiple needs, including trauma recovery, substance misuse, or ex-offender reintegration.

Support Frequency

Daily structured contact

Staffing

Dedicated on-site or visiting staff, with on-call support 24/7

Services Include

  • Intensive keywork
  • Risk management
  • Multi-agency liaison

Goal

Reduce risk, stabilise behaviour, and prepare for lower support accommodation

TIER 4

Complex Support

For individuals with severe or clinical-level needs, including mental health conditions or neurological disorders.

Support Frequency

24-hour, 1:1 or 2:1 staffing

Staffing

Dedicated, qualified staff with clinical supervision

Services Include

  • Comprehensive care planning
  • Daily living assistance
  • Clinical oversight

Goal

Provide safety, structure, and long-term stability within a therapeutic environment

Our Approach

Flexible, Transparent, and Evidence-Based

Homes2Care's support model is built on accountability, partnership, and continuous improvement

Regular Reviews

Updated support plans with continuous assessment and adaptation

Partnership Working

Collaboration with GPs, CAMHS, and social care professionals

Incident Reporting

Full safeguarding and compliance logs maintained

Outcome Tracking

Measurable progress demonstrating real results

Our support services don't just meet EHB standards — they raise the bar for what supported housing can deliver.

Why It Works

Real Impact, Measurable Results

Empowers Independence

Residents learn life skills and build confidence, preparing them for independent living and long-term success.

Ensures Accountability

All support is documented and quality-assured, providing transparency for councils and peace of mind for families.

Saves Councils Money

Tailored support reduces reliance on high-cost emergency care and temporary accommodation placements.

Transforms Lives

Residents move forward — not just move in. We help people rebuild their lives with dignity and purpose.

Nationwide Coverage

Care That Works – Nationwide

Whether in a studio flat, shared HMO, or converted block, our support adapts to the resident, not the other way around. Homes2Care delivers housing and care that truly work — combining safety, compassion, and structure to help every individual find stability and purpose.

Studio Apartments

Self-contained living with tailored support

Shared HMOs

Community living with structured care

Converted Blocks

Scalable solutions with on-site support

Our Commitment to Excellence

Safety

Secure, compliant environments

Compassion

Person-centred, empathetic care

Structure

Clear pathways to independence

Ready to learn more about our support packages?